"Enpass Connection Error" in your browser

Troubleshooting:
Enpass Connection Error in your browser

This error appears when the Enpass extension for your browser cannot connect to your Enpass app, usually because...

• Enpass is not running in the background on your computer

• Browser extensions have not been enabled in your Enpass settings

• The Enpass extension for your browser is outdated

• Enpass is not installed on your computer

To resolve this issue, try these troubleshooting steps:

1. Launch the Enpass app, and go to Settings > General.

2. Make sure Open Automatically at System Startup checkbox is selected.

3. Close the main Enpass window without quitting the app.

4. Try again to use Enpass in your browser.

If that doesn’t fix the problem:

5. In the Enpass app, go to Settings > Browser.

6. Make sure the Enable Browser Extensions checkbox is selected.

7. Try again to use Enpass in your browser.

If that doesn’t fix the problem:

8. In the affected browser, go to enpass.io/downloads.

9. Re-download the Enpass extension for your browser and follow the setup instructions.

If the issue persists, contact Enpass with the following details

• Enpass version number

  • Find it in About Enpass, from the Help menu (Windows) or Enpass menu (Mac)

• Enpass browser extension version number

  • Find it by right-clicking Enpass in your browser toolbar, and selecting Manage Extension

• Browser name and version number

• Device operating system and version number