Other browser error messages

Troubleshooting:
Otoer error messages from the Enpass browser extension

If you encounter errors when using Enpass in your browser, refer the table below for various explanations and possible solutions.

Error

Reason

Solution

Error 403

The Enpass app has denied the Enpass extension access to your data

  • Make sure your browser, your Enpass app, and your Enpass browser extension are all updated to their latest versions

  • On macOS, make sure the browser is located inside the Applications folder

Setup required

The Enpass app has not been set up on your computer

Set up the Enpass app before using Enpass in your browser

Update Required

The Enpass browser extension is unable to connect with the Enpass app.

Install latest version of Enpass, if you are using an older version

Browser is blocked

The browser has been blocked from making connections to the Enpass app (usually after three attempts)

  • In the Enpass app, go to Settings > Browser > Browser Authentication and click Review Browsers.

  • Find your browser, and click Remove.

Access Denied/ Forbidden

Your browser does not have a verified code signature.

Re-download your browser from its legitimate source and try again

If you have questions or need assistance: