Troubleshooting:
Otoer error messages from the Enpass browser extension
If you encounter errors when using Enpass in your browser, refer the table below for various explanations and possible solutions.
|
Error |
Reason |
Solution |
|
Error 403 |
The Enpass app has denied the Enpass extension access to your data |
|
|
Setup required |
The Enpass app has not been set up on your computer |
Set up the Enpass app before using Enpass in your browser |
|
Update Required |
The Enpass browser extension is unable to connect with the Enpass app. |
Install latest version of Enpass, if you are using an older version |
|
Browser is blocked |
The browser has been blocked from making connections to the Enpass app (usually after three attempts) |
|
|
Access Denied/ Forbidden |
Your browser does not have a verified code signature. |
Re-download your browser from its legitimate source and try again |
If you have questions or need assistance:
-
Visit the Enpass Discussion Forum or contact Enpass Support