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Cloud sync and folder sync errors

Troubleshoot:
Cloud sync and folder sync errors

If you are encountering syncing issues:

Desktop

…in Enpass for desktop:

  1. Go to Settings > Vaults, and select the vault where the problem is occurring.

  2. Click ••• and select Disconnect.

  3. Reconnect the vault to the same cloud account.

iOS

…in Enpass for iOS:

  1. Go to Settings > Vaults, and select the vault where the problem is occurring.

  2. Tap ᐳ to the right of your cloud account your account, and tap Disconnect.

  3. Reconnect the vault to the same cloud account.

Android

…in Enpass for Android:

  1. Go to Settings > Vaults, and select the vault where the problem is occurring.

  2. Tap ᐳ to the right of your cloud account your account, and tap Disconnect.

  3. Reconnect the vault to the same cloud account.

If the issue persists for vaults stored in a cloud account, try:

  • Setting the date and time on your device to automatic.

  • Checking if your cloud account is valid and its login credentials are correct.

    • For example, has the password for your cloud account changed?

  • Disabling any firewall or a proxy services on your device.

If the issue persists for vaults stored in iCloud, try:

  • After disconnecting in the steps described above…

  • When you’re redirected to the iCloud login page, be sure to select the “Keep me signed in” checkbox before completing your sign-in.

icloud_login_screenshot.png

If the issue persists for vaults stored in a local folder, try:

  • Making sure you have read-write access for the folder in which your data is saved.

  • Verifying the vault in Enpass has the correct folder path.

  • Making sure the folder is connected to the network on which Folder Sync is enabled.

If the issue persists, contact Enpass with the following details:

  • Error code (if any)

  • How the vault is synced (which cloud service, or if you're using Folder Sync instead)

  • Enpass version number

    • Find it in About Enpass, from the Help menu (Windows) or Enpass menu (Mac)

  • Enpass browser extension version number

    • Find it by right-clicking Enpass in your browser toolbar, and selecting Manage Extension

  • Device operating system and version number