Unable to restore purchase

Restoring Enpass Premium if the app is not providing Premium features

If you are an Enpass Premium user, but the app home screen is displaying Enpass Free status and you have only 25 active items, the cause may be...

You used a different Apple ID on your device than the ID used to pay for Enpass.
You activated Enpass with different Apple ID than the ID used to pay for Enpass.
You activated Enpass with different email address than the email associated with your Enpass subscription or your Apple ID.
You downloaded Enpass for Android using a Play Store account with a different email address than the email associated with your Enpass subscription.

To check your account status:

In Enpass on your computer, your status is shown at the top of Settings > General.
On mobile devices, your status is show at the top of Settings, under the heading License Information.

To fix this issue…

...in Enpass for Desktop

To restore your purchase in Enpass for desktop:

Sign into the Enpass app with the same email or Apple ID as you used when purchasing Enpass.
If you’re still seeing prompts to upgrade to Premium, click the prompt.
Click Restore Purchase.

...on Enpass for iOS

To restore your purchase in Enpasd for iOS:

Sign into the Enpass app with the same email or Apple ID as you used when purchasing Enpass.
If you’re still seeing prompts to upgrade to Premium, tap the prompt.
Tap Restore Purchase.

...in Enpass for Android

To restore your purchase in Enpass for Android:

If you purchased Enpass on another device:

Go to Settings > Account > Change Email.
Sign in with the email address used when purchasing Enpass.

If you purchased Enpass through the Google Play Store:

Sign into the Play Store with the Play Store account you used to purchase Enpass.

If you have questions or need assistance, visit the Enpass Discussion Forum or contact Enpass Support.