Data in crash reports

Information included in Enpass crash reports

Whenever the Enpass app stops unexpectedly, a crash-report file is generated. This report is a set of debug logs that contains product-specific logs and configuration files of the host machine. Enpass gathers information through a crash reports using a specific script within the app’s base code. This information is useful for determining patterns in any problems that occur with the Enpass app.

The crash report does not contain sensitive or personal information. It contains only the following information:

• Package Name

• App Version

• Operating system and version

• System Language

• Device manufacturer

• Device model

• Date

• Debug data

Sample crash report

Package: in.sinew.enpass.win
    Version: 114
    OS: Windows 10 (10.0)
    OS Version: 10
    System Language: en_IN
    Manufacturer: Gigabyte Technology Co., Ltd.
    Model: Not set
    Date: 05 September 2018 11:19:18

Operating system: Windows NT
    10.0.17746 
    CPU: x86
    GenuineIntel family 6 model 60 stepping 3
    4 CPUs

GPU: UNKNOWN

Crash reason: EXCEPTION_ACCESS_VIOLATION_READ
    Crash address: 0xffffffff8b10439b
    Process uptime: not available

Thread 0 (crashed)
    0 Enpass.exe + 0x9c38b
    eip = 0x009bc38b esp = 0x006fc8b8 ebp = 0x006fc8dc ebx = 0x006fc9ac
    esi = 0x00000009 edi = 0x68437485 eax = 0x8b10438b ecx = 0x68437485
    edx = 0x00000000 efl = 0x00010202
    Found by: given as instruction pointer in context

Enabling logs in Enpass to help with troubleshooting

Logs can help app developers understand what an app is doing in the background when problem occurs. If you're reporting an unusual problem to Enpass Support, we may ask you to enable logging (Settings > Advanced > Logs) and send the logs to help troubleshoot the issue.