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Troubleshooting:
Biometrics are enabled but Enpass requires my Master Password
Once you have have enabled biometrics in Enpass, you may still be asked for your Master Password if…
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Your computer has been rebooted (Mac, Windows, or Linux)
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You are relaunching Enpass after it has quit unexpectedly (Mac, Windows, or Linux)
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You are relaunching Enpass after quitting the app manually (⌘+Q on Mac, Control+Q on Windows and Linux)
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You have updated your device’s biometrics — for example, by adding a new fingerprint
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If your device’s biometrics have been updated, you can re-enable your Enpass biometrics in Settings > Security
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Enpass may also ask for your Master Password occasionally to help keep it fresh in your mind. You can choose to dismiss these reminders instead of entering your Master Password.
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If you prefer to turn off the reminder feature, go to Settings > Security and select Disable Master Password Reminder
In editions of Enpass downloaded from the Mac App Store or the Windows Store, a Master Password is not required on reboot or relaunch once Touch ID or Windows Hello are enabled in Settings > Security > Quick Unlock.
If you have questions or need assistance:
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Visit the Enpass Discussion Forum or contact Enpass Support