Cloud sync and folder sync errors

Troubleshoot:
Cloud sync and folder sync errors

If you are encountering syncing issues:

1. Go to Settings > Vaults, and select the vault where the problem is occurring.

2. Click or tap the Disconnect button.

3. Reconnect the vault to the same cloud account.

If the issue persists for vaults stored in a cloud account, try:

• Seting the date and time on your device to automatic.

• Checking if your cloud account is valid and its login credentials are correct.

  • For example, has the password for your cloud account changed?

• Disabling any firewall or a proxy services on your device.

If the issue persists for vaults stored in a local folder, try:

• Making sure you have read-write access for the folder in which your data is saved.

• Verifying the vault in Enpass has the correct folder path.

• Making sure the folder is connected to the network on which Folder Sync is enabled.

If the issue persists, contact Enpass with the following details:

• Error code (if any)

• How the vault is synced (which cloud service, or if you're using Folder Sync instead)

• Enpass version number

  • Find it in About Enpass, from the Help menu (Windows) or Enpass menu (Mac)

• Enpass browser extension version number

  • Find it by right-clicking Enpass in your browser toolbar, and selecting Manage Extension

• Device operating system and version number