Breadcrumbs

Unable to restore purchase

Unable to restore an Enpass purchase; account shows Lite or Trial user

If you are a paid Enpass user, but the mobile app is limiting the number of Items available to display (10 items for Trial users, 25 for Lite users), the cause may be...

  • You are using different Apple ID on your iPhone than the ID used to pay for Enpass.

  • You activated Enpass with different Apple ID than the ID used to pay for Enpass.

  • You activated Enpass with different email address than the email associated with your Enpass subscription.

  • You downloaded Enpass using a Play Store account with a different email address than the email associated with your Enpass subscription.

To check your account status:

  • In Enpass on your computer, your status is shown at the top of Settings > General.

  • On mobile devices, your status is show at the top of Settings, under the heading License Information.

To fix this issue:

  • Sign into the Enpass app with the same email or Apple ID as you used to pay for Enpass.

To restore your purchase:

  1. Go to Settings > License Information (or in some cases Settings > Upgrade Options).

  2. Tap Restore Purchase.

If you have questions or need assistance, visit the Enpass Discussion Forum or contact Enpass Support.