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The Enpass Active Users chart shows you, at a glance, how many of your onboarded users have actually used Enpass in the past 30 days. This page explains how to read the chart and what to do when users go inactive.
Understanding the Active Users Chart
The chart groups all onboarded users into two categories based on activity in the last 30 days:
Active Users Users who have opened the Enpass app on any device, or used autofill (on mobile or desktop), at least once in the past 30 days.
Inactive Users Users who have completed onboarding and set up their vault but have not opened or used Enpass at all in the past 30 days.
The 30-day window gives you a rolling, up-to-date picture of real engagement. A user who was active last month but hasn't opened Enpass since will appear in the inactive group.
How to Access the User Lists
The chart is interactive. Clicking either bar takes you to the Users section of the Admin Console with the corresponding filter pre-applied. So, you land directly on the relevant user list without any manual filtering.
→ See Managing Business Users for everything you can do from the Users section.
Why Users Go Inactive
Inactivity after a successful onboarding usually falls into one of a few patterns:
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Habit hasn't formed yet — the user set up Enpass but hasn't integrated it into their daily workflow
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Friction at the point of use — autofill isn't set up, or they're reverting to old habits (saved browser passwords, spreadsheets)
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Role or device change — the user changed devices or roles and hasn't re-activated Enpass
Understanding the likely cause helps you choose the right re-engagement approach.
Re-engagement Actions
For recently inactive users (inactive for 30–60 days) A single, friendly reminder email is often enough. Pair it with a short tip — such as how to use autofill or how to add a new credential — to give them a reason to open the app.
For users with repeated inactivity Send a direct message rather than another email. Offer a 5-minute walkthrough or point them to a short video or guide.
For users who may have changed devices Check whether they need to re-pair Enpass on a new device. Activation on a new device sometimes requires support.
For users showing no engagement after multiple outreach attempts Consider escalating to their manager, especially if your organization has a policy requiring password manager use. Alternatively, review whether the license is still needed.
→ See Sending & Tracking Reminder Emails for how to send and track follow-up emails.