Breadcrumbs

Enabling Access Recovery

Setting up Access Recovery is the first step to ensuring your employees always have a secure way back into their vaults. Once enabled, employees can submit a Master Password reset request from their Enpass app, and a Recovery Admin can approve it and send them a time-limited recovery link to set a new Master Password across their devices.

Prerequisites

Before you begin, make sure the following are in place:

  • You are a Super Admin in the Enpass Admin Console.

  • The Enpass desktop app is installed and set up on your computer. The setup process requires your Enpass app to complete the recovery enrollment.

Steps to Enable Access Recovery

  1. In the Enpass Admin Console, go to Recovery in the sidebar.

  2. Click Enable Recovery.

  3. On the Recovery Setup screen, click Set Up Recovery.

  4. Your Enpass app will open a mini assistant window with a Recovery Setup prompt. Click Continue.

  5. Once the setup is complete, a confirmation screen appears in the mini assistant window.

  6. Click Done.

You are now the first Recovery Admin for your organization.

After Enabling

Once setup is complete, the Admin Console will show an alert if you are the only Recovery Admin. Do not dismiss this — if you are the only Recovery Admin and you forget your own Master Password, your organization will lose the ability to manage recovery requests entirely.

Before considering setup complete, it is recommended to:

  1. Enabling Access Recovery — set link expiry time and notification preferences.

  2. Recovery Admins — ensure coverage if you become unavailable.

  3. Processing Recovery Requests — learn how you will handle the recovery requests.